So look for this post I have copied and above and see if this resolves your problem.
If you read that last forum post I am showing you they are giving theses intructions in the forum.ġ) There was one misbehaving hardware driver identified in the memory dump.Ģ) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)ģ) re-install the Nvidia GPU driver from the Nvidia websiteĤ) make sure that you check the clean install box and if available install the physx driver.ĭisplay Driver Uninstaller Download version 18.0.0.4 (or newer version if available)ĭisplay Driver Uninstaller: How to use - Windows 7 Help Forumsĭownload Display Driver Uninstaller - MajorGeeks So from what I am seeing there might be a problem with the video card drivers. Then I found this which is the identical error to yours
So before the software gets consigned to the Recycle Bin I thought I would throw the problem out to you good people to see if anyone else has experienced the problem and may have some ideas?Īt the bottom of your DXdiag file you will see this I confess that I am about ready to throw in the towell with PD 18 - but I am unwilling to cough up for PD 19 or the subscription version given this experience. So this is a brand new machine, completely different hardware set up, but the same problem with this one piece of software. Specifically, this seems to be when trimming certain video clips on the timeline, although I cannot fathom what makes some cause the crash and not others. Then, earlier today - guess what? Yes, the same blue screen PC crash whilst editing. I should point out that this wasnt just because of the PD 18 problems, I was actually well overdue for a new one!įor the first few uses PD 18 worked like a charm. Since the PC was getting on, I figured maybe there was some incompatibility or odd driver issue going on since it was causing a blue screen - although I had already updated graphics driver and checked for windows problems.Ī few weeks ago, I had a new machine. I uploaded everything asked of me and they then asked for the same stuff again. I contacted Cyberlink Support and they were no use at all and just trotted out the same default questions about versions and dxdiag etc etc.
I went through all the usual troubleshooting steps, both hardware and software, to no avail.Ĭrucially, since I still had it installed, I was able to test editing the same video files on PowerDirector 12 with absolutely no problem.
Whilst editing it would randomly crash my machine - not just the application but the blue screen of death full whammy. Secondly I'm pretty IT literate as I used to work in PC repairs - so again, not a newbie!Įarlier this year I treated myself to the then newest version - PowerDirector 18. Hi, hoping for some pearls of wisdom as I bash my head against the keyboard!įirstly, I'm a long time PowerDirector user and happily edited away with PowerDirector 10 and 12 for many years - so not at all a novice.